Apple Watch Proprietor Claims Wrist Burn And Months Of Unresolved Help Points

An Apple Watch proprietor has claimed that the system brought on a burn on his wrist and says that makes an attempt to resolve the difficulty with buyer assist have been unsuccessful for almost six months. The incident, described intimately in a Reddit put up by a person recognized as “Southern_Chest_9084,” highlights each the alleged damage and the difficulties he studies encountering whereas looking for help from Apple.

In keeping with the account, the incident occurred on September 24, 2025. The person acknowledged that he was sitting and dealing on a laptop computer when he abruptly felt an intense surge of warmth on his wrist, the place the Apple Watch was being worn. After eradicating the system, he reportedly observed a burn within the form of the watch on his pores and skin, together with blisters, ache, and visual injury.

Apple Watch burned my wrist and left a scar. I’ve been ignored and taken for a ride by Apple for 6 months.
byu/Southern_Chest_9084 inapplesucks

Following the incident, the person contacted Apple Help and started a prolonged course of involving cellphone calls, chats, and emails with totally different customer support representatives. He reported spending prolonged durations on maintain, generally ready round half-hour to talk with an advisor. Regardless of a number of interactions, he claims that no clear decision has been reached.

In some conversations, assist workers reportedly steered that the difficulty could possibly be associated to a pores and skin sensitivity or allergic response moderately than an issue with the system itself. The person additionally stated that Apple requested diagnostic checks and requested for the watch to be despatched to Eire for additional investigation by engineers.

As a result of the closest Apple Retailer was between 1.5 and a couple of hours away, the person initially requested a house pickup for the system. He claims that one consultant agreed to the request however later stopped responding. A unique advisor later acknowledged that Apple’s insurance policies don’t embrace dwelling pickup for such instances.

Finally, the person traveled to the Apple Retailer, however he says the workers there have been unaware of his case and once more steered the potential of a pores and skin response.

As of mid-March 2026, the person says he has acquired no definitive response and is contemplating authorized motion after months of unsuccessful makes an attempt to acquire a proper investigation into the incident.

Filed in Apple >Gadgets. Learn extra about Apple Watch.